Delsey Paris Product WarrantyUpdated a month ago

Ensuring you have a clear understanding of your product warranty is essential for a confident travel experience. Let's delve into the specifics of your Delsey Parris product warranty.

Registering your Product
It is recommended  to register your luggage at: https://warranty.delsey.com/. If you encounter any difficulties accessing this page or encounter an error message, please consider trying an alternative browser or computer.

Be sure to have your receipt ready (scanned or photographed with your smartphone). Additionally, locate the white tag sewn along the interior lining inside your case. The item number and control number needed for registration will be printed on this tag. The item number is on the first line, and the control number is on the second line.

If you can't find this tag in your case, obtain the item number from the back of your hangtag that came with your product. 

For the control number, input "DL(month of purchase) (year of purchase)." For instance, if the case was purchased in June 2021, enter "DL0621."

Complete the form fields, upload the receipt, and click "Send" to complete your registration.

Locate Your Warranty Information
Your product warranty details can be found on the product labeling, hangtag, and accompanying documentation. Look for information regarding the Warranty Period, which varies depending on the product.

Warranty Periods
Florence by Mills x Delsey Parris offers different warranty periods based on the type of product. 

These periods include:

• Limited Lifetime Warranty for Wheels, Zippers, Extension, and Carrying Handles.
• 10-Year Limited Warranty for Wheels, Zippers, Extension, and Carrying Handles.
• 5-Year Limited Warranty for Wheels, Zippers, Extension, and Carrying Handles.
• 2-Year Limited Warranty for defects impacting the functional performance of the product.

Initiating a Warranty Claim
Should you encounter an issue covered by the warranty, initiate a claim through an Authorized Repair Center. Use our website's Service & Repair locator tool to find the nearest center.

Required Documents for a Warranty Claim
For a smooth claims process, ensure you have the necessary documents, including your original store receipt, notice of warranty, or hangtag specifying the warranty. These documents are vital for validating your warranty rights.

Exclusions to Warranty Coverage
Familiarize yourself with the exclusions outlined in our warranty policy. These include defects from normal wear and tear, accidents, neglect, or misuse. Modifications without DELSEY PARIS' permission and non-compliance with electronic components are also excluded.

Warranty Repair Evaluation
If a repair is needed, your product will be evaluated by our Authorized Repair Center. You are responsible for the costs associated with sending the product to the center, including packaging, shipping, and applicable taxes.

Contacting Delsey Parris for Further Clarifications
If you have additional questions or need further clarification about your product warranty, don't hesitate to reach out to the Delsey Parris Customer Service team through the online form. We're here to assist you.

Understanding your Delsey Parris product warranty empowers you to make informed decisions and ensures a seamless resolution in case of any issues. 

*For additional questions regarding your Delsey Parris warranty coverage it is required to contact their Customer Service for assistance.  Florence by Mill Fashion can not assist in warranty claims.