What is your return policy? Do you offer exchanges?Updated 2 months ago

Items eligible for return must be returned within 30 days of the ship date.  

• Items must be unwashed, unworn, unused merchandise (original tags attached).
• Swimwear, underwear, beauty, and home are final sale and cannot be returned or exchanged.
• All items sold at a discount of 50% or greater are considered “final sale”. Final Sale items are not eligible for refunds, exchanges, or store credit.
• Gifted items are only eligible for store credit (new with tags).

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team here.

Florence by Mills Fashion cannot accommodate any exchanges at this time. Please return the original item for a refund or store credit (according to our policy guidelines).

*Please be advised, that items returned should be sent with the associated return packing slip and shipping label.  If return orders are sent combined, this will further delay processing.

Our company is committed to providing exceptional products and services to all our customers. To maintain fairness and high-quality service, we reserve the right to refuse orders and returns from customers as we see fit.

Do you offer exchanges?

We're so sorry, but we are not able to process exchanges.  If you need a different size, color, or item, simply follow our return process for the item(s) you no longer want and place a new order for the item(s) you do want.

Please make sure to include the correct item and use the appropriate shipping label when returning a product. The correct item must be returned to qualify for a refund. Florence by Mills Fashion does not store items sent to us by mistake; instead, we donate or recycle them when possible. If you accidentally send the wrong item in your return parcel, contact Customer Service immediately. We cannot guarantee that your item will be found and returned. Florence by Mills Fashion is not responsible for any items mistakenly sent to us and does not provide compensation for incorrect items shipped back to us.

Items purchased as Final Sale and returned without an approved RMA will not be accepted.