For assistance, use the link above or email us directly at CustomerCare@florencebymillsfashion.com.

Tik Tok 

Due to processing times, confirmed orders cannot be canceled or modified once they have been successfully submitted.Please ensure that all information is correct, including the shipping address, before submitting your order. We will only ship to the shipping address entered when the order was originally placed.

Due to processing times, confirmed orders cannot be canceled or modified once they have been successfully submitted. Please ensure that all information is correct, including the shipping address, before submitting your order. We will only ship to the

How do I change or cancel an order?

Ordering Questions

Our trusted Pre-Order partner Purple Dot

What's the status of my order? How do I track my order?

Do you offer price adjustments?

Gift Cards

When will my order be shipped? When will it arrive?

Do you ship internationally? What about duties?

What are your shipping fees?

Can I ship to a Parcel Forwarding Service?

Do you ship to PO boxes or APO/FPO addresses?

Shipping Questions

What is your return policy? Do you offer exchanges?

Start your return here

How long does it take to process my return?

Can I return a gift?

Returns & Exchanges

Women's Size Chart

Size Charts

What is the address book and how do I use it?

What is your Privacy Policy?

Can you tell me when new products or special promotions are announced?

Is my personal and credit card information safe on our website?

Miscellaneous

How to Order

Can I cancel or edit my Order?

Can I Use a Discount for Delsey Paris Purchases?

Can Delsey Paris Products be Returned?

Do you ship internationally?

Product Information

Delsey Paris Product Warranty

I need more help with my Delsey Paris purchase.

Delsey Paris Collaboration

How do I change or cancel an order?Updated 2 months ago