Ordering Questions
Our trusted Pre-Order partner Purple Dot
When you pre-order. You’ve secured your spot to be first to get it! First come, first served - so act fast!. While you wait. We hold your payment safe until your pre-order is ready to ship and you’re kept in the loop the whole time. Changed my mind.
What's the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. To track your Domestic (US) Order:Click Here. To track your International Order: Click Here. *Please prefix your order number with
Do you offer price adjustments?
Price Adjustment on Markdowns. We will gladly honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item. The price adjustment credit will be issued to your original form of payme
How do I change or cancel an order?
While our policy dictates that no changes may be made after an order is submitted, we understand that mistakes happen. If you’ve entered an incorrect shipping address or contact information, please reach out to our customer service team as soon as po
Gift Cards
To purchase an eGift card or check the balance of an existing gift card please visit our gift card page. Terms & Conditions. Coupons and discounts cannot be applied to the purchase of gift cards. If other items are included with your order of a gift
What do I do if I am missing items from my order?
We're sorry to hear you are missing an item from your order! Please reach out to our team via email at [email protected] for assistance. Be sure to include the name(s) of the missing item(s). Please include photos of the packagi