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Ordering Questions

Our trusted Pre-Order partner Purple Dot

When you pre-order. You’ve secured your spot to be first to get it! First come, first served - so act fast!. While you wait. We hold your payment safe until your pre-order is ready to ship and you’re kept in the loop the whole time. Changed my mind.

What's the status of my order? How do I track my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. To track your Domestic (US) Order:Click Here. To track your International Order: Click Here. *Please prefix your order number with

Do you offer price adjustments?

Price Adjustment on Markdowns. We will gladly honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item.  The price adjustment credit will be issued to your original form of payme

How do I change or cancel an order?

Due to processing times, confirmed orders cannot be canceled or modified once they have been successfully submitted. Please ensure that all information is correct, including the shipping address, before submitting your order. We will only ship to the

Gift Cards

To purchase an eGift card or check the balance of an existing gift card please visit our gift card page. **Please note, Florence By Mills Fashion gift card are only available for purchase and redemption within the US.